Privacy Policy
Last Updated: January 1, 2025
OfferWise is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
🔒 1. Document Privacy - We Don't Store Your Documents
Your property documents are NOT stored on our servers. This is the most important privacy feature of OfferWise:
What Happens to Your Documents:
- Upload: When you upload seller disclosure statements or inspection reports
- Processing: Documents are processed in-memory only to extract text for analysis
- Analysis: Extracted text is analyzed by our OfferScore™ algorithm
- Deletion: Documents and extracted text are automatically and permanently deleted immediately after your analysis completes
- No Retention: We do not keep, archive, back up, or store any copies
- No AI Training: Document content is never used to train AI models or for any purpose other than your specific analysis
Retention Timeline:
| Data Type |
Retention Period |
Uploaded Documents
(PDFs, files) |
0 seconds
Deleted immediately after processing |
Extracted Text
(Document content) |
0 seconds
Deleted immediately after analysis |
Analysis Results
(Scores, recommendations) |
Until account deletion
Stored in your analysis history |
You are responsible for maintaining your own copies of all property documents. OfferWise cannot retrieve, provide, or recover documents once they are deleted.
2. Information We Collect
2.1 Account Information (OAuth)
When you sign in using OAuth authentication, we collect:
- Email Address: Your email from Google, Apple, or Facebook
- Name: Your display name from your OAuth provider
- OAuth Provider ID: Unique identifier from Google/Apple/Facebook
- Profile Picture URL: If provided by your OAuth provider (optional)
We do NOT collect or store passwords. Authentication is handled entirely by your OAuth provider.
2.2 Analysis Data
We store metadata about your property analyses:
- Property Address: As you entered it
- Asking Price: The property price you provided
- Analysis Results:
- Overall risk score and risk tier (Low/Medium/High)
- Category-specific risk scores (Foundation, Roof, etc.)
- Repair cost estimates
- Recommended offer price
- Transparency score
- Timestamp: When the analysis was performed
Note: We store analysis results, NOT the original documents or their full content.
2.3 Payment & Billing
Payment processing is handled by Stripe. We collect and store:
- Stripe Customer ID: Links your OfferWise account to Stripe
- Purchase History: Dates, amounts, and credit packages purchased
- Credit Balance: Number of available analysis credits
We do NOT store: Credit card numbers, CVV codes, or full payment card details. All payment information is securely stored and processed by Stripe.
2.4 Usage Information
We automatically collect certain information when you use OfferWise:
- Login Activity: Timestamps of when you sign in
- Browser Information: Browser type, version, and user agent
- IP Address: Your internet protocol address
- Device Information: Device type, operating system
- Page Views: Which pages and features you access
- Performance Data: Loading times, errors encountered
2.5 Buyer Profile (Optional)
If you create a buyer profile, we store:
- Maximum budget
- Repair tolerance level
- Biggest concerns or regrets to avoid
This information is used to personalize your analysis recommendations.
3. How We Use Your Information
We use your information for the following purposes:
3.1 Provide the Service
- Authenticate your account via OAuth
- Process documents and generate property analyses
- Store and display your analysis history
- Manage your credit balance and purchases
3.2 Improve the Service
- Analyze usage patterns to enhance features
- Identify and fix technical issues
- Optimize performance and user experience
- Develop new features based on usage data
3.3 Communicate with You
- Send analysis completion notifications
- Respond to your support requests
- Provide important service updates
- Send billing and payment confirmations
3.4 Security & Fraud Prevention
- Detect and prevent fraudulent activity
- Monitor for abuse or violations of Terms of Service
- Protect against security threats
3.5 Legal Compliance
- Comply with applicable laws and regulations
- Respond to legal requests and court orders
- Enforce our Terms of Service
4. Data Retention
4.1 Property Documents: ZERO RETENTION
Retention Period: 0 seconds
Uploaded seller disclosure statements and inspection reports are deleted immediately and permanently after your analysis is completed. There is no backup, no archive, and no recovery possible.
4.2 Analysis Results
Retention Period: Until account deletion
Your analysis history (risk scores, offer prices, property addresses, timestamps) is stored in your account indefinitely to provide you with access to your past analyses. You can:
- View your analysis history in your Dashboard
- Delete individual analyses at any time
- Delete all analyses by deleting your account
4.3 Account Information
Retention Period: Until account deletion + 30 days
Your account data (email, name, OAuth ID) is retained as long as your account is active. When you delete your account:
- All account data is marked for deletion
- Data is permanently removed from active systems within 30 days
- Backups may retain data for up to 90 days for disaster recovery
4.4 Payment Records
Retention Period: 7 years
For legal and tax compliance, we retain payment transaction records (purchase dates, amounts) for 7 years, even after account deletion. These records contain no payment card details.
4.5 Usage Logs
Retention Period: 90 days
Server logs (IP addresses, page views, timestamps) are retained for 90 days for security and troubleshooting, then automatically deleted.
5. Data Sharing & Third Parties
We do NOT sell, rent, or share your personal information with third parties for marketing purposes.
5.1 Service Providers We Use
| Service |
Purpose |
Data Shared |
| Google OAuth |
Authentication |
OAuth handshake only; we receive email, name, Google ID |
| Apple Sign In |
Authentication |
OAuth handshake only; we receive email, name, Apple ID |
| Facebook Login |
Authentication |
OAuth handshake only; we receive email, name, Facebook ID |
| Stripe |
Payment processing |
Email, purchase amounts; Stripe handles all payment card data |
| Anthropic Claude |
AI analysis |
Document text only (no personal data, no identifiers); text is not stored or used for AI training |
| Hosting Provider |
Infrastructure |
All data (encrypted in transit and at rest) |
5.2 Legal Disclosures
We may disclose your information if required by law or in response to:
- Court orders or subpoenas
- Government or regulatory requests
- Legal processes or law enforcement
- Protection of our rights, property, or safety
- Prevention of fraud or abuse
5.3 Business Transfers
If OfferWise is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you via email and/or prominent notice on our service of any such change.
6. Data Security
We implement industry-standard security measures to protect your information:
6.1 Encryption
- In Transit: All data transmitted between your browser and our servers is encrypted using TLS/HTTPS
- At Rest: Database contents are encrypted using AES-256 encryption
- Backups: All backups are encrypted
6.2 Access Controls
- Strict access controls limit who can access your data
- Administrative access requires multi-factor authentication
- All access is logged and monitored
6.3 OAuth Security
- No passwords stored on our servers
- Authentication delegated to Google, Apple, Facebook
- OAuth tokens are encrypted and securely stored
6.4 Document Processing
- Documents processed in-memory only
- No temporary files written to disk
- Immediate deletion after processing
- No document content in logs or backups
6.5 Regular Security Audits
- Regular security updates and patches
- Vulnerability scanning
- Security monitoring and alerting
Note: While we implement strong security measures, no system is 100% secure. We cannot guarantee absolute security of your information.
7. Your Privacy Rights
7.1 Access Your Data
You can access all your stored data through your Dashboard and Settings:
- View your account information
- See your analysis history
- Check your credit balance and purchase history
7.2 Correct Your Data
You can update your account information at any time through your Settings page.
7.3 Delete Your Data
You have the right to delete your data:
- Individual Analyses: Delete specific analyses from your Dashboard
- Entire Account: Delete your account and all associated data from your Settings page
- Deletion Timeline: Data is removed within 30 days of account deletion (payment records retained for 7 years per legal requirements)
7.4 Export Your Data
Request a copy of your data by emailing privacy@offerwise.com. We will provide:
- Account information (email, name, signup date)
- Analysis history (dates, addresses, scores, recommendations)
- Purchase history (dates, amounts, credits)
Data export provided in JSON or CSV format within 30 days of request.
7.5 Opt-Out of Communications
You can opt out of:
- Marketing Emails: Unsubscribe link in any marketing email (we currently don't send marketing emails)
- Notifications: Manage notification preferences in your Settings
Note: You cannot opt out of essential service communications (payment confirmations, security alerts, Terms/Privacy updates).
7.6 California Privacy Rights (CCPA)
California residents have additional rights under CCPA:
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to say no to the sale of personal information (we don't sell data)
- Right to delete personal information
- Right to non-discrimination for exercising CCPA rights
Contact privacy@offerwise.com to exercise these rights.
7.7 European Privacy Rights (GDPR)
European Economic Area (EEA) residents have rights under GDPR:
- Right to access your personal data
- Right to rectification (correction)
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
Contact privacy@offerwise.com to exercise these rights.
8. Cookies & Tracking
8.1 Cookies We Use
OfferWise uses essential cookies only:
| Cookie Type |
Purpose |
Duration |
| Session Cookie |
Keep you logged in while using the service |
Session (deleted when you close browser) |
| Authentication Cookie |
Remember your OAuth login state |
30 days |
| Preference Cookie |
Remember your buyer profile and settings |
1 year |
8.2 Analytics
We use basic analytics to understand how users interact with OfferWise:
- Page views and navigation patterns
- Feature usage (which features are most used)
- Error tracking (to identify and fix bugs)
- Performance metrics (loading times, responsiveness)
Analytics are collected through our own systems (first-party only). We do NOT use third-party analytics services like Google Analytics.
8.3 No Advertising or Tracking Cookies
We do NOT use:
- Advertising cookies
- Third-party tracking pixels
- Social media tracking
- Cross-site tracking
- Behavioral targeting
9. Children's Privacy
OfferWise is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@offerwise.com and we will delete such information.
10. International Users
10.1 Data Location
OfferWise is operated from the United States. Your information is stored on servers located in the United States.
10.2 Data Transfers
If you access OfferWise from outside the United States, your information will be transferred to, stored, and processed in the United States. By using the service, you consent to this transfer.
10.3 Privacy Shield / Adequacy
We comply with applicable data protection laws and implement appropriate safeguards for international data transfers, including:
- Standard Contractual Clauses (where applicable)
- Encryption in transit and at rest
- Access controls and security measures
11. Changes to Privacy Policy
We may update this Privacy Policy from time to time. Changes will be communicated through:
- Email Notification: For material changes that significantly affect your privacy
- In-App Notice: Prominent notice when you log in
- Updated Date: "Last Updated" date at the top of this page
We encourage you to review this Privacy Policy periodically. Continued use of OfferWise after changes indicates your acceptance of the updated Privacy Policy.
For privacy-related questions, data requests, or to exercise your privacy rights:
- Email: privacy@offerwise.com
- Response Time: We typically respond within 24-48 business hours
- Data Requests: Fulfilled within 30 days per applicable law
For general inquiries, visit our Contact page.
Your Privacy Matters: We are committed to protecting your privacy and being transparent about our data practices. If you have any concerns or questions about this Privacy Policy, please don't hesitate to contact us.